Skip the Line: Park Guell Admission Ticket

We couldnt take the tour because we didn't reveive the tickets, we called so many times and e mail, no respons at all, last day they send me a message for ticket but the link did not work it keep saying this is not your ticket.. We end up buying another tickets from Expedia. Never ever we our our family will use Viator. Can you please refund my money back.

The Visit Europe Today does not exist, i had to buy a new entrance ticket for me and my mom because the internet was out. On the mail it said I should pick it up at Visit Europe Today. The staff at Parc Guell tried to find out ticket without luck.

After booking, I received many emails asking me to redeem my tickets using the link provided. The emails did say that this wasn’t the park entry ticket but the voucher and I will received the tickets in another email but it kept sending me round in circles and I never received them. When getting to the park I showed the email I did receive only for us to be told it can’t be used and we then spent half an hour trying to find a way to redeem the tickets, inevitably resulting in us buying tickets direct from the park then and there. All I all was a stressful experience and I would not recommend to anyone.

Park Guell Is really unique but doing a guided tour you do get a lot more info /background . The line skip option really not a value at this time as there was no line -people walked up to buy tickets-

The tour was great. Our guide, Sergio from Explore Barcelona from was really good. He maintained all the important safety measures. He was accommodating, friendly and funny throughout the tour and shared some interesting knowledge bits about the city. This tour was a relaxed way to get to see some of the best parts of Barcelona. I particularly enjoyed the walking tour part of Gotic Quarters. I'd recommend this tour.

The park would not accept my ticket as they do not support most third party sellers. I needed to buy at the park then and that was €10 whereas Viator charge €16 - thays a massive mark up

Waiting for a response to my request for a refund for visits booked with Viator. I have not received a reply to date although now being asked for comments on a visits which did not take place. I was due to visit Barcelona on Monday 16 March and the whole of Spain had gone into lockdown prior to this date therefore this service was cancelled. I look forward to hearing from Viator.

I purchased 2 skip the line tickets for park Guell in Barcelona, when I got to the park I showed my tickets to the attendant, the attendant scanned the tickets but said they was not valid and denied us access, I tried contacting Viator at the time but had no luck, when I got home I called Viator, the operator had a problem understanding my issue due to a language barrier, eventually the operator said they would raise my issue with a senior team, within an hour I had an email saying my refund request has been denied and attached to the email was a picture of the tickets I purchased, I know what I purchased that wasn’t my issue, my issue was the fact I was denied access, I told Viator to check and they would see that the ticket had not been redeemed, they were not interested, terrible customer service, do yourself a favour and use a different company, I will never use Viator again nor would I recommend them to anyone, I also used Travel Republic and Get your guide to purchase tickets and had no problems with either of these companies.

Wonderful park. A very long walk from the bottom of las Ramblas but well worth it. You see so much more walking than taxi, subway or bus. Quirky, scenic, value for money. Fantastic part of our stay in Barcelona

I turned up with my information to the address where I was meant to redeem my ticket. The office has been closed for months. There was no way to get into the park. I only booked the tour a few days earlier so there was no reason that Viator took the booking. We were extremely upset. I had no option but to queue for an hour to get a ticket to get into the park. Also when I contacted Viator it took more than 45 minutes and much arguing to get them to reluctantly agree to repay my ticket. I would not be confident to book with Viator again.